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This Privacy Policy describes how BROADEN RETAIL FUEL GROUP PTY LIMITED collects and uses information for the Clovn online store.
Order and support information may be used to answer customer questions, verify shipment issues, process return requests, and maintain accurate service records.
PERSONAL INFORMATION WE COLLECT
Device Information can include IP address, web browser, time zone, browser type, Cookies, page views, search terms, and interaction data. Order Information can include name, billing address, shipping address, payment information, email address, phone number, purchased items, order value, delivery details, and support messages.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.
Device Information is used for site improvement, checkout protection, marketing review, and store usage analysis.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including Singapore’s Personal Data Protection Act 2012 (PDPA), together with Australia’s Privacy Act 1988 and the Australian Privacy Principles, where applicable, individuals may have rights concerning their personal information. Singapore residents may request access to or correction of personal data and may withdraw consent where permitted by law. Additional rights, including deletion, restriction, portability, or a copy of personal information, apply only where the relevant law provides them. Requests may be sent to care@clovn.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.
Financial Data Security
To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to PayPal through encrypted connections; our store does not directly receive or store complete card numbers or security codes.
The payment flow is protected through secure socket layer encryption, and sensitive card verification stays within the PayPal environment.
Cookies, International Processing, and Retention
Cookies may help operate the cart, remember preferences, measure performance, prevent fraud, and support checkout. Information may be processed by ecommerce, payment, analytics, hosting, and shipping providers outside the customer's location and retained as needed for operations, legal duties, dispute handling, fraud prevention, and policy enforcement.
Personal information may be processed or stored in Australia and in other countries where Shopify, PayPal, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
ABN: 58 600 512 507
ACN: 600 512 507
Business Address: Suite 405, 486-494 Pacific Highway, St Leonards, NSW 2065, Australia
Privacy Email: care@clovn.shop
Phone: +61 480 804 133
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)